Question 1

How do I start a custom project?

Accepted Answer

Send whatever you have — a sketch, a reference photo or just a few sentences — through the project form on the Custom Creations page or a WhatsApp message to the studio. We reply with questions, not judgments, and a written quote follows once the scope is clear.

Question 2

What materials do you work with?

Accepted Answer

Clay is our home ground, but far from our only one — the studio works in wood, brass, felt, leather and resin as well, alone or combined. Tell us the idea first and we'll recommend the material that serves it best, confirming what's possible before we quote.

Question 3

What does a custom piece cost?

Accepted Answer

Every brief is quoted individually. You receive a written quote covering design time, prototyping and the finished piece before anything is made — sharing an idea costs nothing.

Question 4

How long will it take?

Accepted Answer

Simple personal pieces usually take two to three weeks from spark to delivery. Tableware sets, lighting and business orders are scheduled with you after the sketch review, and festival-season slots fill early — we will always tell you honestly if a date is at risk.

Question 5

Is my idea kept private?

Accepted Answer

Yes. Briefs are never shared, and bespoke developments stay exclusive to you unless you later choose to let the studio edition the design.

Question 6

Can I get more than one of my design?

Accepted Answer

One-offs stay one-offs by default. If you love the result, the studio can edition a small run — same hands, same standard — quoted separately.

Question 7

Where do you ship?

Accepted Answer

Across India. Every order is packed in the studio and dispatched with a tracking link, so you can follow it from our shelf to your door.

Question 8

How is shipping charged?

Accepted Answer

Shipping is calculated for your pin code at checkout, so there are no surprises after you pay.

Question 9

When will my order arrive?

Accepted Answer

Each piece is made in small batches rather than pulled from a shelf. Ready-made pieces leave the studio within a few working days; made-to-order pieces take longer, and we say so clearly when you order.

Question 10

What if something arrives damaged?

Accepted Answer

Ceramics travel — occasionally unhappily. Photograph the piece and its packaging within 48 hours of delivery and message the studio on WhatsApp or through the contact page. We make it right, piece by piece.

Question 11

Can I return a piece?

Accepted Answer

Because every piece is handmade in small runs, we don't offer change-of-mind returns — but if something reaches you damaged or isn't what we promised, the studio makes it right.

Question 12

How can I pay?

Accepted Answer

Checkout is in Indian rupees and always a one-time payment — no subscriptions, no recurring charges. Credit and debit cards, UPI and net banking are offered at checkout as available.

Question 13

Is checkout secure?

Accepted Answer

Payments are processed on a secure hosted checkout page. The studio never sees or stores your card details.

Question 14

Do I get a receipt?

Accepted Answer

Yes — a receipt follows every successful order to the email address you entered at checkout.

Question 15

Do you offer GST invoices for business orders?

Accepted Answer

Yes. Business and bulk orders are quoted in INR with GST-ready invoicing — just mention it in your brief and it comes with the quote.

Question 16

Can I pay for a custom project online?

Accepted Answer

Yes. Custom projects are quoted first, and once you approve the design the studio raises a payment request for the agreed amount before production begins.

Question 17

How do I care for glazed ceramics?

Accepted Answer

Warm soapy water and a soft sponge is all most pieces need. Avoid sudden temperature swings — nothing straight from the fridge into a hot oven.

Question 18

Are the pieces dishwasher and microwave safe?

Accepted Answer

Most glazed stoneware handles a gentle dishwasher cycle, but handmade pieces live longest with a hand wash. When a specific piece needs special treatment, its product details say so.

Question 19

What about unglazed terracotta?

Accepted Answer

Terracotta breathes. Rinse cups and planters, let them dry fully between uses, and soak planters well before their first planting.

Question 20

How do I care for the lamps?

Accepted Answer

Dust with a dry cloth, use a bulb within the fitting's recommended rating, and keep the cord and switch dry. The shade is ceramic — it cleans like any other glazed piece.

Question 21

Any tips for personalised pieces?

Accepted Answer

Treat hand-painted and personalised surfaces gently: no abrasive scrubbers, and keep those pieces out of the dishwasher — the brushwork is the point.

Question 22

How do I take part?

Accepted Answer

Make something with a VESCOS kit or creation, then share a photo of what you made with the community on WhatsApp — that's the whole entry.

Question 23

What does the monthly winner receive?

Accepted Answer

A gift from the studio plus up to 50% off the winner's next three successful website purchases. The exact percentage and the gift are part of that month's reward terms, announced in the community.

Question 24

How is the winner chosen?

Accepted Answer

One creator is celebrated each month from that month's shared creations, and their piece becomes the community spotlight on the MADE BY YOU page.

Question 25

Where are the full reward terms?

Accepted Answer

On the MADE BY YOU page, just below the reward explanation — five plain-language terms cover eligibility, timing and how the discount is applied.

Question 26

Do I have to buy something to enter?

Accepted Answer

No. Sharing a creation you made is the entry — the reward only touches a purchase later, when a winner chooses to use their discount.

Answers, in plain words.

Custom projects

Ordering and shipping

Payment options

Care instructions

MADE BY YOU

Ask the studio directly